Just by having conversations with the team at Apprentify, my mind was put at rest. They were knowledgeable, they went through the whole process from start to finish.
Rob Spence
Information Communications Technician
Overview
Information Communications Technician Level 3 Apprenticeship
Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data.
Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes. As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing. You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.
Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support. If you are an employer our level 3 apprenticeship is the perfect solution to overcoming your hiring challenges and internal skills shortages.
Typical IT Technician Roles Include:
- Support Technician
- Technician
- Network Technician
- Digital Communications Technician
- IT Administrator
Our Level 3 ICT Apprenticeship Covers:
- Documentation and asset management
- VPNs, remote access, and firewalls
- Operating systems, hardware, and software principles
- Network performance and routine maintenance
- Fault finding and root cause problem-solving
- Testing, scripting, and system performance
- Backup, storage solutions, and network security
- Cloud services and security
- Disaster recovery and network maintenance
Key Learning Outcomes From Our Level 3 ICT Apprenticeship:
- IT Support essentials
- Fault-finding and problem-solving
- Testing and scripting
- Security, storage, and backup
- Cloud solutions and security
- Networking fundamentals and performance
Course success stories
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